Contact us

If you need assistance or have a question, please explore our support channels below.

Contact Us via Live Chat

Our friendly live chat agents are available Monday to Friday from 9 AM to 5 PM GMT. This service is also accessible on your mobile device through the SpinKong Casino app (iOS and Android). Simply click the "Live Chat" button at the bottom right of our website.

Email Support

If you have a query outside our live chat hours, please send an email to with as much detail about your issue as possible. We'll get back to you within 24 hours (Monday to Friday) during GMT business hours.

Frequently Asked Questions (FAQ)

Before reaching out for support, check our FAQ section for answers to common questions and issues.

Our Help Centre is accessible from any webpage on the SpinKong Casino website by clicking the "Help" button at the top right of every page. You can find detailed guides and troubleshooting tips there.

Verification and Account Support

If you encounter an issue related to your account, such as verification delays or lost login details, please contact us via live chat for immediate assistance during our opening hours. For questions outside these hours, email , including "Account Help" in the subject line.

Responsible Gaming Assistance

At SpinKong Casino, we're committed to responsible gaming practices. If you or someone else is concerned about problem gambling habits, please reach out for support via our live chat service (available Monday through Friday from 9 AM GMT) and choose "Gaming Problem" under the reason field.

Troubleshooting and Technical Support

For any technical issues while playing, accessing your account, or on mobile devices, contact us at for assistance. Our support team is here to help resolve your issue as quickly as possible.

Contact Us with Feedback or Complaints

We value our customers' feedback and are committed to continuous improvement. If you'd like to provide feedback on our services, report a technical issue, or have a complaint regarding any aspect of SpinKong Casino, please email us at outlining your concerns in detail.

Mobile Support Accessibility

Our mobile app (available for iOS and Android) is designed to provide you with all the support features as our desktop version. This includes live chat, email access, and a full FAQ section directly within the app